Refund & Exchange
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Product weight |
We only sell authentic products of Silver (silver 92.5%), 14K (gold 58.5%), 18K (gold 75%). All 14K/18K products have weight error of +or - 10% and extra charge or refund, respectively, can incur. (Products involving size changes due to same-day shipping excluded) |
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Exchanges |
If you want to exchange due to wrong sizes, we recommend to visit your local jewelry store to fix them which makes much easier, faster and cheaper. You can also send the items back to us to fix them but the shipping cost will be charged. (additional cost may be charged if you need to size up over gold products)
Faulty products can be exchanged and shipping fee will be paid by RodeoGold. Custom-made products (couple rings, rings, initial engraved products, etc.) cannot be exchanged. Please make sure you have enough timeframe for exchanges before place your order. We are not responsible for issues raised by insufficient timeframe or urgent orders. |
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Returns |
In case of faulty products, please contact RodeoGold Customer Service first. Then return the product using EMS (or DHL, Fedex). |
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Refunds |
Please return any dissatisfied products due to defect, change of mind, or exchange only after speaking with a Gold Ring Customer Representative. Please provide us with account information, to which you would like to receive refund. (There is no refund for custom-made products due to change of mind.) |
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Change of order |
Orders can be cancelled anytime before payment is made. For custom-made products, cancellation request must be made by 11 A.M (Korean time). next day following the payment of order. Due to special circumstances involving custom-made products, custom-made products cannot be cancelled once the order has been processed. |
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NOTE: Sometimes engraving(free service) can not be done due to technical problems and it is not considered a reason for exchange or refund.
About Gold Color
Some of our gold products have got various mixture of gold colors such as rose gold with yellow or white gold ETC.
So it is important to choose an option for the gold color.
We are not responsible for the cost for exchange or refund if color issue is raised by your inattention about this information.
We strongly recommend to contact us if you are not sure about the gold color before you place the order.
Just like the default image
Default image is the image for listing & display (which is the first image).
You will get exactly the same color of product as the default image.
Yellow gold
All parts of the product will be made in yellow gold.
White gold
All parts of the product will be made in white gold.
